At HWD, our aim is to make deliveries as simple and hassle-free for you as possible. For most products, we can provide a freight estimate before you purchase your products. Simply enter your postcode on at checkout and select any relevant options to instantly get a delivery estimate. We promise to try our best to stick to the estimate given to you but given the nature of products we stock, please note that there may occasionally be some discrepancies between the estimates provided and the actual freight charge. In such cases, the customer will be liable for these differences. For our complete delivery and returns policy, please click here.
Standard warranty doesn’t apply for clearance products
Warranty on all new products is 12 months from the date of the invoice. Warranties will only be deemed valid if:
Defects have arisen solely from faulty materials or workmanship
The products have not received maltreatment, inattention or interference and have been used, serviced and maintained by the Buyer in accordance with the Seller‟s specifications and recommendations
accessories of any kind used by the Buyer are manufactured by or approved by the Seller
the seals of any kind on the Products remain unbroken; and
the Seller‟s authorised representative has inspected the Products and has determined that a defect exists.
Consumables like globes, thermo couples, door seals and such items are not covered by warranty.
If you have any further questions or would like a complete copy of our Terms and Conditions, please contact us.
Review by Tina S. on 17 Jun 2015review stating Great Product
I bought 2 poultry shears, 1 for myself and 1 for a friend. I had the cheaper ones that you get from a department store and they were useless - the blade was strong but the plastic handle broke. These ones have a great quality construction that will last the distance. Exactly what I am after.
Review by Jason O. on 6 Feb 2018review stating KSS 1500mm Pipe Wall Shelf w/ Brackets,
To be frank - very disappointed. I had previously purchased 2 pipe wall shelves from you (1500 & 2400 Long)and was impressed by the quality. Stainless steel pipes with a welded plate at each end keeping them in shape and preventing anything entering into the pipes and a set of brackets that matched allowing the shelf to sit securely even thoug...Read MoreRead more about review stating KSS 1500mm Pipe Wall Shelf w/ Brackets,
h it wasn’t fixed which has been fantastic for cleaning.
I was so impressed i purchased another as listed in the title…. To my disappointment and regret, I was supplied with a pipe wall shelf that has the pipes strung together with very flexible stainless straps which is the the mounting position for the brackets which didn’t suit the layout of the wall I intended it for at all and the need to be fixed by those straps to the brackets (so much for the easy cleaning aspect) and for a final insult, the chrome plated plastic stoppers at the ends of each pipe fell out with in the first 2 weeks and are nowhere to be found leaving the ends open Not Hygienic and looks cheap. I will not be purchasing any more of this type of shelf from you as it can only be described as cheap quality when compared to what you previously sold.. Im Sorry, This is probably not what you were expecting and I wasn’t going to say anything but… You asked the question
Yours Very Dissapointed Jason O’Loughlin Monkey Bean Read LessRead less about review stating KSS 1500mm Pipe Wall Shelf w/ Brackets,
Review by Hui W. on 18 Jul 2019review stating Bad design unit, DON"T BUY
The same unit was installed by two seperate qualified plumber, both have the same issue with minor leaking water from the knob. I was told is very bad design unit, AVOID
